Pre Order Process
If you opt to pay just the deposit, then you will receive an email once the item is in stock asking you to pay your balance, so please ensure you enter a valid email address when completing the order. We do not keep your card details on file so you are always in control of when and how you pay the balance.
Pre Order Despatch
Once you have paid the full balance and the item is in stock, we will despatch your item. PLEASE NOTE: If you do not pay the balance within 4 weeks of the item coming into stock (or contact us to make alternative arrangements) your order may be cancelled and the item released for general sale. Please contact us for further information.
Pre-Order items combined with items in stock
If you place an order which consists of multiple items, the items are not normally despatched until the whole order is complete. If you require the in stock items earlier please contact us so we can arrange to take payment of the additional postage cost. Occasionally we may choose to send your in stock items straight away, in which case there will be no additional postage fee. IF YOU NEED IN STOCK ITEMS URGENTLY, PLEASE PLACE ON A SEPARATE ORDER.
Postage & Packaging costs
Shipping cost includes postage charge, packaging and handling costs. Postal insurance against damage in transit/loss is included. Costs quoted are for UK only unless otherwise stated – Northern Ireland and Highlands & Islands may attract a surcharge. There is a £10-£15 surcharge for next day delivery on a Saturday – we will invoice the surcharge via paypal if it is applicable but will let you know first.
We will send items most items within 24 hours of payment receipt and where possible the same day. However during busy times like Halloween, it may take up to 48 hours for despatch. If your order is urgent, let us know and we will do our best to oblige.
Delivery within the United Kingdom
Your order will be delivered depending on the postal service you have chosen at checkout. Please bear in mind the despatch turnaround time as well as delivery time when choosing the service that best fits your requirements.
Please see below a guideline overview to help you decide which service you need:
Magazines (3-4 business days) £1.95 PER ORDER
Small item delivery (3-4 business days) £2.95 PER ORDER *only applicable to certain items
Standard Shipping (2-3 business days) £4.75 PER ORDER
Expedited Shipping (1-2 business days) £8.95 PER ORDER (Monday to Friday deliveries only). For weekend deliveries call 01482 935936 before placing order
Delivery within Europe / Rest of the World
We do ship internationally, but not all products to all countries. If we offer a direct international delivery service, you will be able to see the cost within the listing details and choose this service at checkout. If you do not see a shiiping cost, please get in touch and we will be happy to calculate one for you.
International Tracked - 5 to 14 days from £14.95 PER ORDER
EU Standard by Road - 3 to 7 days from £19.95 PER ORDER
Air Express - 2 to 3 days from £24.95 PER ORDER
The shipping price will be displayed during the checkout process before payment is made.
NOTE: some products are only for sale in UK
All delivery dates are estimates and are provided by shipping providers as guidelines only
Warehouse Location / Contact Details
Mad About Horror Limited
48 West Street
+44 1482 935 936